Customer Service

Shipping & Delivery

We accept American Express, Visa, MasterCard and PayPal. Please note: Your billing address must match the billing address of the credit card used for purchase.

We ship anywhere in North America and most international countries.

Most orders will ship within 2 - 4 business days; however, at times certain items are in high demand and will unfortunately be on backorder unless listed as "Sold Out". Express shipping is available upon contact.  If there is a delay over 5 business days, you will be contacted.

All orders are shipped via Canada Post unless otherwise specified. International Shipping is via Fed-Ex.

Once you have placed your order you will receive a confirmation email with an invoice and tracking data.

If you have any questions regarding the payment or shipment of your order, contact us at info@peaksandprairies.com

Privacy & Security

The following policies apply solely to vanessamooney.com and to those who use this site; the policies do not extent to any other web site or business that may be linked to mentioned or affiliated with Peaks & Prairies or peaksandprairies.com.

Payment information:

Customer are not required to create an account in order to access and shop online at peaksandprairies.com, however you are required to provide specific personal information for processing payment and the shipment of purchased items. The information you provide pertains to your name and billing address associated with the card used in the purchase and the shipping information for the order. Any information retained by peaksandprairies.com and peaks and prairies is only used to process payment, ship your order and contact you regarding your order if necessary.

Disclosure & security of your personal information:

peaksandprairies.com and Peaks & Prairies will not share any information you provide during the use of this site to any third parties, except when required by law, be it regulation, warrant, subpoena or court order.


Fraud Protection:

peaksandprairies.com and Peaks & Prairies reserves the right to refuse to process any order due to suspected fraud or illegal activity. If such is the case, we may reject your order or call you at the phone number you provided to confirm your order and or personal information. We also reserve the right to cancel any account or refuse to ship to certain addresses due to suspected fraud or illegal activity.  If any order is canceled based on suspicion of fraud or illegal activity, any payment received and processed at that time will be returned to the credit account used in the purchase.

Policy Change:

Peaksandprairies.com and Peaks and Prairies reserves the right to amend these policies at any time; any changes will be posted online within the "Customer Service" section of this web site so that you are always informed of the policies, the collection and use of your personal information and the circumstances under which we may disclose it. Please check back from time to time to ensure you are aware of our current policies.


Returns & Replacements

Peaks & Prairies will accept items purchased from peaksandprairies.com for store credit only within 21 days of purchase. Items returned must be in a new condition with tags in place. 

Sale items & items purchased with a promotional code are non-returnable and non-refundable. NOTE: If you purchase an item that at a later date goes on sale, we are not able to honour the lower price.

Exchanges are subject to shipping charges.

Items purchased through other retailers must be returned for repair to the store where the item was purchased. They will request a repair tracking number and have it shipped to us directly.

If the item was purchased within 1 year, there is no repair charge. If the item was purchased over a year ago, it is subject to a repair and shipping fee.

Due to the one of a kind nature of many of our pieces, we cannot guarantee we can repair every piece made in the collection. For any questions regarding this please email info@peaksandprairies.com

Email is the most efficient way to get your questions answered regarding orders at info@peaksandprairies.com.